If your toilet won't flush properly, please locate a plunger and try to push the blockage through the pipes. Be careful not to flush your toilet while doing this or you could cause the basin to overflow.
If your drains are draining slowly or not working altogether, you can purchase a drain cleaning tool from most hardware stores. Please be cautious of using caustic chemicals to clean the drains, as these could cause serious damage to the system.
If you lose electrical power in your property, call your utility provider to determine what is causing the issue. There may be grid-wide outages in your area, or there could be a problem with your account.
If you trip your circuit breaker by overloading the electrical system, you'll need to reset it to restore access to your power. Locate your breaker and flip it to the ON position.
Make sure your thermostat is set correctly and has not tripped or encountered a fault that has shut off the system. Reset the thermostat and check the batteries to make sure they are working. Call your utility provider and check to see if your service has been suspended.
Rule out equipment failure by trying to power the equipment from another outlet. If you suspect that the outlet is the problem, reset the breaker to see if this resolves the issue. You may need to reset the GFCI.
If your property is the only one without power, it is likely caused by a breaker that has been tripped. Locate the breaker box and reset the breaker to see if the power is restored. Call your electric company if you continue to experience issues, to see if there is an outage in your area.
The likely cause of a lack of hot water is a fault in the settings of the tank thermostat. Check to make sure the settings are correct, and are not set to a vacation mode, or other "off" setting. Reset the thermostat and allow the system to heat up for 15 minutes before testing.
Make sure your thermostat is set correctly, and has not tripped or encountered a fault that has shut off the system. Reset the thermostat. Call your utilities provider and check to see if your service has been suspended.
If your request is an emergency, or you are concerned for your safety, call 911 immediately. For maintenance emergencies, call our office.
Make a repair request by logging in to the portal now. We'll respond to your submission as quickly as possible.
If you're a new customer and need help accessing your account, please give us a call: (832) 562-3600
Eviction Protection Program
As an owner-client, you can relax and let us handle everything, including one of the most significant risks a landlord may face: legal eviction fees.
How can we do this?
Because our screening is so good, and our processes are so tight, we can offer you this service.
Our risk mitigation guarantee will reimburse you up to $ 550 in legal eviction fees (to a maximum of $550 per lease) if these costs exceed the Tenant’s security deposit amount.
*Maximum payout per lease not to exceed $550
Plan Administration / Eligibility Requirements:
The landlord’s account with RentLife® Property Management must be in good standing and with no violations of the terms of the Residential Management Agreement. Termination of the Residential Management Agreement shall cause enrollment in Risk Mitigation to terminate immediately, and RentLife® Property Management shall not be responsible for any claims, either past or future.
RentLife® Property Management must have procured the resident and on a RentLife® Property Management lease agreement with a start date of February 1, 2023, or later.
If the resident defaults on the payment or rent, RentLife® Property Management will have the sole right and discretion to institute legal proceedings for eviction.
All legal fees incurred or charges will first be billed to the resident. RentLife ® Property Management will first attempt to collect funds from residents to reimburse the owner. If RentLife® Property Management does not collect these funds from residents, then RentLife® Property Management will pay these eviction expenses within the coverage limits stated above.
All amounts due from the resident for legal fees will first be deducted from the resident’s security deposit, and RentLife® Property Management will pay any amount over the security deposit to the maximum payout amount. RentLife® Property Management will have a first claim position against the resident for any payment(s) recovered.
The maximum payout by RentLife® Property Management per lease agreement will not exceed $ 550.
All payouts by RentLife® Property Management will be made after the resident has vacated the premises and after the completion of the security deposit disposition by Rentlife® Property Management.
RentLife® Property Management will retain any lease administration fees charged to the resident.
This guarantee excludes eviction fees for any resident on any government-subsidized program, including Section 8.
We certify that you will NEVER have to pay 2 leasing fees in the same 12 month period. Now, the only exception would be a federal military relocation, which is out of anyone’s control, but outside of that, we guarantee your tenant will stay 12 months, or we will find a replacement for equal or better rent at no additional charge.