Submit a Repair Request
Check the list of common issues and solutions
below before submitting your request
If your toilet won't flush properly, please locate a plunger and try to push the blockage through the pipes. Be careful not to flush your toilet while doing this or you could cause the basin to overflow.
If your drains are draining slowly or not working altogether, you can purchase a drain cleaning tool from most hardware stores. Please be cautious of using caustic chemicals to clean the drains, as these could cause serious damage to the system.
If you lose electrical power in your property, call your utility provider to determine what is causing the issue. There may be grid-wide outages in your area, or there could be a problem with your account.
If you trip your circuit breaker by overloading the electrical system, you'll need to reset it to restore access to your power. Locate your breaker and flip it to the ON position.
There is no heat/cool air in the property
Make sure your thermostat is set correctly and has not tripped or encountered a fault that has shut off the system. Reset the thermostat and check the batteries to make sure they are working. Call your utility provider and check to see if your service has been suspended.
Outlets are not working:
Rule out equipment failure by trying to power the equipment from another outlet. If you suspect that the outlet is the problem, reset the breaker to see if this resolves the issue. You may need to reset the GFCI.
The whole property is without power:
If your property is the only one without power, it is likely caused by a breaker that has been tripped. Locate the breaker box and reset the breaker to see if the power is restored. Call your electric company if you continue to experience issues, to see if there is an outage in your area.
The likely cause of a lack of hot water is a fault in the settings of the tank thermostat. Check to make sure the settings are correct, and are not set to a vacation mode, or other "off" setting. Reset the thermostat and allow the system to heat up for 15 minutes before testing.
Make sure your thermostat is set correctly, and has not tripped or encountered a fault that has shut off the system. Reset the thermostat. Call your utilities provider and check to see if your service has been suspended.
If your request is an emergency, or you are concerned for your safety, call 911 immediately. For maintenance emergencies, call our office.
Other common issues include:
- Lights not working - replace the lightbulb and check and reset the power breaker
- Beeping smoke detector - replace the batteries and reset the system
- Sink or dishwasher will not drain - check for a blockage or use an unblocking solution
- Make a repair request by logging in to the portal now. We'll respond to your submission as quickly as possible.